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Watamu, Kenya
Phone: +254118264959
E-Mail: info@blueloop.co.ke

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Frequently Asked Questions

Blue Loop is Kenya Coast's dedicated travel and stays platform — a curated directory of holiday villas, beachfront cottages, boat trips, water sports, tours, and local experiences in Watamu, Malindi, Kilifi, Diani, and beyond. We connect travellers directly with trusted local hosts and operators.

Simply browse our listings, click on the property or experience you love, and send a booking request directly through the listing page. You can also chat with our AI booking agent Maya on WhatsApp for instant recommendations and real-time confirmations.

Prices listed are set by the property owners and operators. Many owners are open to discussions for longer stays or group bookings — just mention it in your enquiry. What you see is what you pay; there are no hidden platform surcharges added to your booking.

Click Add Listing in the top navigation or visit blueloop.co.ke/add-listing. You can create your listing in minutes and choose between a self-service setup or let our team guide you via WhatsApp.

We focus on the Kenya Coast, with primary coverage in Watamu, Malindi, Kilifi Creek, Diani Beach, and Lamu.

Yes — browsing, searching, and booking enquiries are completely free for travellers. You pay only what the host or operator charges for the stay or activity.

Yes. Blue Loop supports M-Pesa payments for bookings where the host has enabled this option. International guests can also pay via card or bank transfer.

Cancellation and change policies are set individually by each host or operator and will be clearly stated on the listing page. If you need assistance, contact us at info@blueloop.co.ke.

You can reach us by email at info@blueloop.co.ke, by phone at +254 758 787 077, or via WhatsApp. Our team is based in Watamu and available during Kenya Coast business hours.

Privacy Policy

Effective Date: 1 April 2026 | Last Updated: April 2026

1. Who We Are

Blue Loop ("we", "our", "us") is a Kenya Coast travel and listings platform operated by Velora Systems, based in Watamu, Kilifi County, Kenya. Our website is blueloop.co.ke.

2. Information We Collect

Information you provide: Your name, email address, WhatsApp number, check-in/check-out dates, and any details submitted through booking enquiry forms or account registration.

Usage data: Pages you visit, search queries, browser type, device information, and IP address — collected automatically via cookies and analytics tools.

Listing data: If you are a host, we collect information about your property, pricing, availability, and contact details.

3. How We Use Your Information

We use your data to: process and confirm booking enquiries; connect travellers with hosts and operators; send booking-related communications; improve our platform; comply with Kenyan laws; and send relevant updates (you can opt out at any time).

4. Sharing Your Information

We share your information only as necessary: with the relevant host or operator; with technology partners under strict confidentiality agreements; or where required by Kenyan law. We do not sell your personal data to third parties.

5. Cookies

Blue Loop uses cookies to improve your browsing experience and understand how our site is used. You can control cookie settings through your browser.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Deletion requests are actioned within 30 days.

7. Your Rights

You have the right to access, correct, or delete your personal data and to withdraw consent for marketing communications. Contact us at info@blueloop.co.ke.

8. Data Security

We implement industry-standard security measures including HTTPS encryption, secure servers, and access controls to protect your data.

9. Contact

info@blueloop.co.ke | +254 758 787 077 | Watamu, Kilifi County, Kenya.

Terms of Use

Effective Date: 1 April 2026 | Last Updated: April 2026

1. About Blue Loop

Blue Loop ("we", "us", "our") is a Kenya Coast travel and listings platform operated by Velora Systems, Watamu, Kilifi County, Kenya. Our platform at blueloop.co.ke connects travellers with local hosts, operators, and experience providers across the Kenya Coast. By accessing or using Blue Loop, you agree to these Terms of Use in full. If you do not agree, please do not use the platform.

2. Who Can Use Blue Loop

Blue Loop is open to anyone aged 18 years or older. By using the platform, you confirm that the information you provide is accurate and that you have the legal capacity to enter into agreements. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. What Blue Loop Does

Blue Loop is a marketplace and directory — we connect travellers with independent hosts and experience operators. We do not own, manage, or operate any of the properties or activities listed on the platform. Blue Loop facilitates introductions and enquiries; the contract for any stay or experience is directly between the traveller and the host or operator.

4. Listings & Accuracy

Hosts and operators are solely responsible for the accuracy, completeness, and legality of their listings, including descriptions, photos, pricing, availability, and any applicable licences or permits. Blue Loop reviews listings before publishing but cannot guarantee the accuracy of all information. We encourage travellers to conduct their own due diligence before booking.

5. Bookings & Payments

Booking enquiries submitted through Blue Loop are directed to the relevant host or operator for confirmation. Payment terms, methods (including M-Pesa, card, or bank transfer), and schedules are agreed directly between traveller and host. Blue Loop may facilitate payments for certain bookings — where we do, applicable payment terms will be presented at checkout. Blue Loop charges a service fee on facilitated transactions, which will be disclosed clearly before payment.

6. Cancellations & Refunds

Cancellation and refund policies are set individually by each host or operator and are stated on the relevant listing page. Blue Loop is not liable for any losses arising from cancellations, changes, or no-shows. Where Blue Loop has facilitated payment, any refund will be processed in accordance with the host's stated policy. If you require assistance with a dispute, contact us at info@blueloop.co.ke and we will endeavour to mediate in good faith.

7. User Conduct

You agree not to use Blue Loop to: post false, misleading, or fraudulent listings or reviews; infringe the intellectual property rights of others; transmit spam, malware, or harmful code; scrape, copy, or reproduce any part of the platform without our written permission; engage in any activity that disrupts or damages the platform or its users; or attempt to circumvent our platform to transact directly with hosts in a way that deprives Blue Loop of its legitimate service fees.

8. Reviews & User Content

Users may submit reviews, photos, and other content ("User Content") to Blue Loop. By submitting User Content, you grant Blue Loop a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content on the platform and in our marketing materials. You confirm that your User Content is your own, is accurate, and does not violate any third-party rights. Blue Loop reserves the right to remove any User Content that violates these Terms or our community standards.

9. Intellectual Property

All content on Blue Loop — including the Blue Loop name, logo, design, copy, photography, and software — is the property of Velora Systems or its licensors and is protected by Kenyan and international intellectual property law. You may not reproduce, distribute, or create derivative works from any Blue Loop content without our express written consent.

10. Disclaimers & Limitation of Liability

Blue Loop is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access to the platform, nor that listings will meet your expectations. To the fullest extent permitted by Kenyan law, Blue Loop and Velora Systems shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including losses relating to bookings, cancellations, personal injury, or property damage occurring during a stay or activity listed on Blue Loop.

11. Third-Party Links & Services

Blue Loop may contain links to third-party websites or integrate with third-party services (such as payment processors or map providers). We are not responsible for the content, privacy practices, or reliability of those services. Use of third-party services is at your own risk and subject to their own terms and conditions.

12. Governing Law & Disputes

These Terms are governed by the laws of Kenya. Any disputes arising from your use of Blue Loop shall be subject to the exclusive jurisdiction of the courts of Kenya. We encourage users to contact us directly in the first instance to resolve any issues informally before pursuing formal proceedings.

13. Changes to These Terms

Blue Loop reserves the right to update these Terms of Use at any time. The "Last Updated" date at the top of this page will reflect any changes. Your continued use of the platform after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

14. Contact

Questions about these Terms? Reach us at info@blueloop.co.ke | +254 758 787 077 | Watamu, Kilifi County, Kenya.

Discover stays, unlock deals, and book experiences — all in one loop.

Watamu, Kilifi County
Kenya Coast

+254 758 787 077 info@blueloop.co.ke

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